Test Service Manager


Test Service Manager

Business Area: Group Transformation

Place of Work: Liverpool

Contract Type: Permanent

Hours: Full Time

The Universities Superannuation Scheme (USS) has circa 396,000 members, and over £60 billion in assets, we’re one of the largest private pension schemes in the UK and in the top 50 worldwide. Established in 1974, we’re entrusted by over 350 higher education sector employers to manage and administer the pension scheme and its investments through our two companies, Universities Superannuation Scheme Limited and USS Investment Management Limited.
Our purpose
Working with Higher Education employers to build a secure financial future for our members and their families.


The role
As the Test Service Manager working in the Business Analysis & Test team, you will manage a team of Test Analysts and take the lead role in defining and delivering high-quality test standards, approaches and plans, supporting USS’ large and complex project and small change  portfolio. In your capacity as Test Service Manager you will develop key relationships with business and technical colleagues, senior and executive stakeholders across the organisation, and third-party suppliers. You will also provide mentoring to less experienced members of the team, ensuring their test capabilities are developed aligned to their career aspirations and objectives.

This role requires you to develop and maintain your knowledge of USS’ business, products and services and industry best practice in testing. You will also take ownership of the key responsibilities listed below, whilst recognising that the role requires flexibility and adaptability to support the business in the delivery of change.

Key responsibilities
Establish and maintain quality assured testing standards which support the high-quality definition of test deliverables, including:
Test policies defining the organisation’s approach to testing including collaboration with third party suppliers, project managers and stakeholders, and the wider business.
Standard artefacts for key deliverables including test strategy, test plan, test scenarios and test scripts.
Communicating standards and ensuring their rigorous application across all testing activities.

Take the lead role in robust capacity planning and management of testing activities across the project portfolio, including:
Producing high-quality testing strategies and plans developed in collaboration with USS project managers, stakeholders and third-party suppliers.
Planning the development of the required tests, ensuring the correct test approach is selected including test objectives, levels of testing, number of cycles, defect management 
Establishing risk-based approaches to testing, where appropriate, in agreement with project managers, stakeholders and third-party suppliers.
Managing the specification, preparation and execution of tests including the development of deliverables to agreed standards (e.g. test scenarios and test scripts) and scheduling all testing activity.
Developing and agreeing suitable metrics for measuring testing progress and evaluating the quality of the testing delivered and the product.
Adapting the plan, based on test results and progress, and taking the necessary action to overcome any obstacles or delays.
Producing test reports, using the agreed metrics, to keep project stakeholders informed of testing progress, including summary reports at project closure.

Manage the development of USS’ Test Automation framework aligned to USS’ Automation Strategy including:
Identifying and developing appropriate test automation candidates for each project.
Developing USS’ internal capability to enhance and maintain the automation framework and tests, aligned to its strategy and supporting changing requirements.
Reviewing automation tools, ensuring the automation toolset is strategically aligned and follows best practice, including business case sustainability
Managing third-party supplier resource where appropriate to deliver automation framework enhancements.
Ensuring that test automation is included as a standard test deliverable within each project delivery.

Proactive collaboration with Business Analysts, third-party suppliers and the wider project teams to ensure business requirements and solution designs are fully understood as part of the preparation of high-quality test delivery, including:
Ensuring that The Test Team is fully engaged at the appropriate stages in the change lifecycle to review, assess and understand business requirements as part of test preparation.
Reviewing and assessing solution designs for testability and incorporating into test specification deliverables.
Ensuring end-to-end traceability of business requirements through to test execution, providing test coverage assurance.

Lead the design of test phases, selection of testing tools and implementation of test environments that are aligned to USS’ target operating model for change delivery, including:
Designing and agreeing the phases of testing e.g. Integration Testing, User Acceptance Testing [UAT], Performance Testing, Regression Testing, necessary to support the delivery of quality assured software through external third party suppliers or internal providers.
Evaluating and selecting testing tools that support the agreed phases of testing, defect management and the automation of test execution.
Ensuring the necessary test data and environments are in place from both external third-party suppliers and internal providers, to support all testing activity, including mechanisms to refresh data.

Actively manage the team’s workload, feeding into resource, capacity and project planning with estimates for testing activities across the portfolio, including engagement with the wider business where there are resource dependencies.

Support the continuous improvement of USS’ Change Model framework by ensuring that industry best practice in testing is fully integrated, rigorously applied and the testing capability continuously improved.

Provide support and mentoring in testing best practice, technical skills and product knowledge, to less experienced members of the team when required.

Your experience
Exceptional test planning, management and analysis skills including development of test policies & strategies;
Able to demonstrate experience of the full testing life-cycle from business requirements to test execution through various test phases including risk-based testing approaches;
Web-based/Digital applications e2e testing through a full stack
Experience of test automation including framework enhancement / development and test case development using appropriate tooling
Evaluation, selection and configuration of testing tools for test management and execution including test automation;
Experience of working with third party suppliers and testing software delivered into USS’ environments including COTS packages;
Excellent communication skills: able to present complex scenarios with clarity to key stakeholders at all levels;
Stakeholder management up to executive level;
Industry recognised qualification in testing e.g. ITSQB Advanced Level Test Manager;
Mentoring and developing less experienced Test Analysts within the team;
Supporting business case preparation;
Pensions administration system and/or investment platform knowledge;
Microsoft Azure DevOps, SpecFlow
USSL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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